Privacy Policy

Last Updated: May 23, 2026.

1. Introduction and Commitment to Privacy

Welcome to Colosseum Casino. We are committed to protecting the privacy and security of our Canadian players. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, services, and mobile applications.

At Colosseum Casino, we understand that when you play for that "snipe" — the perfect jackpot win — you want to focus on the game, not on your data security. Whether you are playing from Ontario, British Columbia, or anywhere else in Canada, we handle your information with the care required under the Personal Information Protection and Electronic Documents Act (PIP，EDA) and, where applicable, the Ontario Freedom of Information and Protection of Privacy Act or provincial equivalents.

By using our services and transacting in CAD, you consent to the data practices described in this policy. If you have any questions regarding your data, you may contact our dedicated team at [email protected].

2. Personal Information We Collect

To provide a seamless experience, whether you are depositing a "loonie" or a "toonie," or aiming for a multi-million dollar Mega Moolah win, we must collect certain information. We categorize the data we collect as follows:

2.1 Information You Provide Directly

When you register for an account, make a deposit using Interac e-Transfer, or participate in a promotion, we collect:

  • Identity Data: Full name, date of birth, and gender to verify you are of legal gambling age in your province.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Information related to your payment methods, including Interac e-Transfer, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency wallet addresses.
  • Profile Data: Username, password, and preferences regarding bonuses and marketing communications.

2.2 Automatically Collected Information

As you interact with our platform, we automatically collect:

  • Technical Data: IP address, device type, operating system, and browser information.
  • Usage Data: Information about how you use our site, including the games you play (e.g, Book of Dead, live dealer blackjack), the time spent on the site, and your engagement with our "twofer" promotions.
  • Geolocation Data: To ensure compliance with provincial regulations, such as those set by iGaming Ontario (AGCO) or the BCLC, we may track your approximate location to verify you are playing within permitted jurisdictions.

3. How We Use Your Information

We use the information we collect to ensure your time at Colosseum Casino is a "beauty." Specifically, we use your data to:

  • Account Administration: Setting up and managing your account, verifying your identity, and processing your transactions in CAD.
  • Service Optimization: Improving our website performance and tailoring our game offerings — whether it’s hockey-themed slots for the NHL fans or classic table games.
  • Security and Compliance: Preventing fraud, money laundering, and ensuring compliance with local regulatory bodies, including the oversight requirements of iGaming Ontario.
  • Responsible Gambling: We monitor activity to support our Responsible Gambling initiatives. If we detect patterns suggesting problematic play, we may contact you or limit your account access to provide resources from ConnexOntario (1-866-531-2600) or the Problem Gambling Helpline (1-888-230-3506).
  • Marketing and Personalization: Providing you with information about bonuses, free spins, and promotional offers, provided you have opted in to receive such communications.

4. Legal Basis for Processing

In accordance with Canadian law, we process your personal information only when we have a legal basis to do so, which includes:

  • Performance of a Contract: To fulfill our terms of service and process your bets and winnings.
  • Legal Obligation: To comply with provincial gaming regulations (such as those under the AGCO or AGLC) and anti-money laundering (AML) laws.
  • Legitimate Interests: To improve our site security and offer a more personalized gaming experience.
  • Consent: Where you have provided express consent for marketing communications or data processing activities not covered by other legal bases.

5. Sharing and Disclosure of Information

We do not sell your personal information. We only share your data with trusted third parties under the following circumstances:

  • Service Providers: We work with payment processors (e.g, Interac) and identity verification services to facilitate your deposits and withdrawals.
  • Regulatory Bodies: We may disclose data to regulators like iGaming Ontario if required by law or to ensure the integrity of our license.
  • Legal Requirements: We may share information if mandated by a court order, government request, or to protect our rights and safety in the event of potential fraud or illegal activity (including "chirping" or attempts to manipulate our systems).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. International Data Transfers

As an international operator, some of your data may be processed on servers located outside of Canada. We take robust steps to ensure that any international transfer of your personal data complies with applicable Canadian privacy laws and that the recipient provides a level of protection comparable to what is required by PIPEDA. By using our service, you acknowledge and consent to this transfer.

7. Data Security and Protection

We take the security of your data seriously. We use advanced encryption protocols (SSL/TLS) to protect your financial transactions, whether you are depositing a "fiver" or a larger amount. Access to your personal data is restricted to employees and contractors who have a legitimate business need to know.

While we use "dangles" and "bar down" precision in our security measures, no system is perfectly secure. We encourage you to use strong, unique passwords and to keep your login credentials confidential.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For example, tax laws and gaming regulations require us to maintain records of your financial transactions and identity for a specific number of years even after you close your account.

9. Your Privacy Rights

Depending on your province of residence, you have certain rights regarding your personal information, including:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information.
  • Erasure: Under certain circumstances, you may request that we delete your personal information, provided this does not conflict with our legal retention obligations.
  • Withdrawal of Consent: You can withdraw your consent for marketing communications at any time by updating your account settings or emailing [email protected].

10. Responsible Gambling and Data

We are committed to providing a safe environment. We work closely with organizations like iGamblingOntario.ca and other provincial authorities. Our data processing includes identifying signs of problem gambling. If you are struggling, please utilize the resources available:

  • ConnexOntario: 1-866-531-2600.
  • Problem Gambling Helpline: 1-888-230-3506.

Data related to self-exclusion or limit-setting is kept with the highest level of confidentiality and is only accessed by authorized personnel to enforce your requested restrictions.

11. Marketing and Bonuses

We offer various bonuses, including match bonuses of 100-200% and free spins. Please note the following regarding our marketing data practices:

  • Ontario Compliance: In accordance with iGaming Ontario (iGO) rules, bonuses for Ontario players are strictly opt-in and are not automatically applied to your account.
  • Wagering Requirements: We store data regarding your progress through wagering requirements (typically 30-40x) to ensure accurate calculation of your playable balance.
  • Opt-Out: You can opt-out of marketing communications at any time. We will respect your preferences immediately, ensuring you are not bombarded with offers you do not wish to receive.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through a notice on our website. Continued use of our platform constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

13. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us. We pride ourselves on providing prompt and bilingual (English/French) support to all our Canadian players.

Email: [email protected].

When contacting us, please provide your username and a clear description of your request so that we can assist you efficiently. Our goal is to ensure you can continue to enjoy your favorite games, from the high-stakes thrill of a jackpot win to the comfort of a reliable live dealer session, with total confidence in your privacy.

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